DeWitt Laboratories, Inc., has produced high quality burn and scar relief products in the United States since 1999. We have worked diligently over 10 years with surgeons and pharmacologists to develop the patented Burn B Gone® Burn and Scar Hydrophilic Gel Formula which works like no other product in the world to soothe and revitalize burned or traumatized skin.
We at DeWitt Laboratories, Inc., pride ourselves in using only the finest ingredients available to ensure our customers' utmost satisfaction. We put our products through 3 levels of quality control before they are individually packed into special Air Cell protective containers for 12-pack and case-pack (72 tubes) shipments.
264 S. La Cienega Blvd.
Beverly Hills, CA 90211
P.O. Box 1795
Independence, MO 64055
11323 E. Truman Rd.
Independence, MO 64050
(M-F, 9am - 5pm)CST
London, United Kingdom (+44) 0128 073 5042
Washington D.C. 1-(202)-email@example.com
All orders will be shipped within 24 hours after payment is received. Please specify if you would like to use: UPS, FED EX, or USPS with your order. UPS does not deliver to P.O. Boxes, Hawaii, Puerto Rico, Guam nor Alaska. These addresses will be shipped U.S. Postal Service Priority Mail with delivery confirmation number. UPS shipments may require a signature if there is not a secure location for the driver to leave the package. UPS does not deliver on weekends nor holidays.
After placing your order online you will receive an order confirmation via e-mail. You will also receive another e-mail including delivery confirmation number on the day of shipping which will enable you to track your package at www.ups.com or www.usps.com. A $4.95 fee will be imposed for any shipment sent back to us marked "refused" or "return to sender."
State tax will be added to the sales price if you live in the State of California and do not have a resale certificate. We are not responsible for actions of any Customs offices nor for reimbursement of any Customs fees if products are returned.
Refund, Returns and Cancellation Policies:
Our products have a 100% Guarantee from manufacturing defects or flaws and are refundable within the first 30 days from date of purchase, excluding shipping. If you would like to return an item please send an e-mail to: firstname.lastname@example.org to get a RGA#(Return Goods Authorization number). Include your order number and date of purchase in your e-mail. Please include your RGA#, unopened product, a copy of your order invoice, and a brief description of the reason for the return. Your original method of payment will be credited within 72 hours of receipt of return, less shipping. Orders cancelled before shipment have no charge; however orders cancelled after shipment must follow return goods authorization policy.
INTERNATIONAL SHIPPING (Outside of the USA)
BurnBGone.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at email@example.com or (786)314-7144. You can also call GlobalShopex at one of the numbers below:
Call GlobalShopex Local Numbers
Australia (Sydney) • Tel: (612) 9037 0252
United Kingdom • Tel: (020) 3371 9380
Japan (Tokyo) • Tel: (3) 4520 9639
Spain (Madrid) • Tel: (91) 829 5114
South Africa • Tel: (27 10) 500-2487
Canada (Toronto) • Tel: (416) 840 5719
France (Paris) • Tel: (01) 7666 0593
Mexico (DF) • Tel: (55) 8525 3179
Brazil (Sao Paulo) • Tel: (11) 3957 0408
Peru (Lima) • Tel: (1) 718 0788
Colombia (Bogota) • Tel: (1) 508 2859
Chile (Santiago) • Tel: (2) 368 0900